Last updated: 8 September 2026

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At The Halloween Store, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what personal information we collect when you visit our website, place an order, contact us or otherwise interact with us, how we use that information, who we may share it with and the rights you have over your personal information.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR), as applicable.

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1. Who We Are

The Halloween Store
1 Castle Street
Tonbridge
Kent
TN9 1BH
United Kingdom

Email: thehalloweenstoreuk@gmail.com
Telephone: 01732 353146

For data protection purposes, The Halloween Store is the data controller responsible for the personal information we collect and use.

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2. Information We Collect

We may collect personal information when you use our website, place an order, contact us or subscribe to our marketing.

This may include:

Information you provide to us

• Your name

• Billing address

• Delivery address

• Email address

• Telephone number

• Order details

• Products purchased

• Delivery and tracking information

• Information you provide when contacting us

• Marketing preferences

• Any other information you choose to provide

Information collected automatically

When you visit our website, certain technical information may be collected automatically. This may include:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• How you interact with our website

• Approximate location

• Referring website

• Information collected through cookies and similar technologies

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3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Take and process payments

• Arrange delivery of your order

• Provide delivery and tracking information

• Deal with returns, refunds and exchanges

• Respond to customer enquiries

• Contact you about your order

• Maintain records of transactions

• Prevent fraud and protect the security of our website

• Operate and maintain our website

• Improve our website, products and services

• Understand how customers use our website

• Send marketing communications where permitted by law and where you have consented or another lawful basis applies

We will only use your personal information where we have a lawful reason to do so.

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4. Lawful Basis for Processing

Depending on the circumstances, we may process your personal information on the following lawful bases:

Contract

We need to process certain information to fulfil an order you have placed with us, including processing payment and arranging delivery.

Legal obligation

We may process and retain information where necessary to comply with legal, accounting, tax or other legal requirements.

Legitimate interests

We may process information where it is reasonably necessary for our legitimate business interests, such as operating our business, dealing with customer enquiries, improving our services, protecting our website and preventing fraud.

Consent

Where consent is required, we will ask you for your consent before processing your information for that particular purpose.

You can withdraw consent at any time where we rely on consent as our lawful basis.

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5. Orders and Payments

When you place an order through our website, we collect the information necessary to process and fulfil your order.

Our website and online shop are provided through Wix. Wix processes certain information on our behalf as part of providing its website and e-commerce services. Wix states that, where a site owner processes visitor data through a Wix website, the site owner acts as the data controller and Wix acts as a data processor in relation to that processing. (Wix Help Center)

Payments may be processed through the payment providers available through our Wix checkout. We do not normally have access to your full payment card details.

Payment providers may process your information in accordance with their own privacy policies and terms.

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6. Delivery Companies

To deliver your order, we may provide relevant information such as your name, delivery address, telephone number, email address and order or tracking information to the delivery company handling your parcel.

This may include postal and courier services used by us from time to time.

Only information reasonably necessary to deliver your order will be provided.

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7. Marketing

If you have signed up to receive marketing from us, we may send you emails about:

• New products and arrivals

• Halloween products

• Promotions and offers

• Events

• Our shop

• Other products or services that may be of interest to you

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at:

thehalloweenstoreuk@gmail.com

Unsubscribing from marketing communications will not affect important emails relating to an order you have placed, such as order confirmations, delivery updates or information about problems with an order.

We will comply with applicable electronic marketing laws when sending marketing communications.

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8. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function correctly. For example, cookies may be required to operate the shopping basket, checkout and security features.

Other cookies may be used for purposes such as analytics, understanding how visitors use our website and improving website performance.

Where required by law, we will ask for your consent before using non-essential cookies.

Our website is hosted and operated using Wix, which provides tools allowing website owners to display a cookie banner and manage visitor consent. Wix also provides a consent log recording visitors' cookie choices. (Wix Help Center)

You can manage your cookie preferences through our cookie settings where available.

The ICO requires organisations to provide clear information about cookies and generally obtain consent before using non-essential cookies or similar technologies. (ICO)

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9. Who We Share Information With

We do not sell your personal information.

We may share relevant personal information with trusted third parties where necessary to operate our business and provide our services.

This may include:

• Wix and technology service providers

• Payment providers

• Delivery companies and couriers

• Website and analytics providers

• Email and marketing providers

• Fraud prevention and security providers

• IT and technical support providers

• Professional advisers where necessary

• Government authorities, regulators or law enforcement where legally required

We only share information where there is a legitimate reason to do so and, where appropriate, only the information necessary for that purpose.

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10. International Transfers

Some of the companies we use to provide our website, payment, delivery, technology or other services may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is made in accordance with applicable data protection law.

Wix operates infrastructure and servers in multiple locations around the world and states that applicable safeguards are used where personal data is transferred internationally.

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11. How Long We Keep Your Information

We will only keep your personal information for as long as reasonably necessary for the purposes for which it was collected, unless we are legally required to keep it for longer.

For example, we may retain:

• Order and transaction information for as long as necessary to fulfil the order, deal with returns or complaints and comply with accounting, tax and legal requirements.

• Customer service correspondence for as long as reasonably necessary to deal with your enquiry and maintain appropriate business records.

• Marketing information until you unsubscribe or we no longer have a valid reason to retain it.

• Cookie and consent information in accordance with our website's cookie and consent systems.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

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12. Your Rights

Under applicable data protection law, you may have the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your personal information in certain circumstances

• Ask us to restrict how we use your information in certain circumstances

• Object to certain types of processing

• Request certain information in a portable format

• Withdraw consent where we rely on consent

• Object to direct marketing at any time

These rights are subject to certain legal exceptions and may not apply in every situation.

To exercise your rights, please contact:

thehalloweenstoreuk@gmail.com

We may need to ask you for information to confirm your identity before processing certain requests.

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13. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or destruction.

However, no website, online service or method of transmitting information over the internet can be guaranteed to be completely secure.

If we become aware of a personal data breach, we will assess it and take any action required under applicable data protection law.

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14. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms and other websites.

If you follow a link to another website, that website will have its own privacy policy and terms.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend checking the privacy policy of any third-party website before providing personal information.

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15. Children's Privacy

Our website is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided us with personal information, please contact us so that we can investigate the matter.

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16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

The latest version will always be published on this page.

The “Last updated” date at the top of this policy will be changed whenever the policy is updated.

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17. Complaints

If you have any concerns about the way we have handled your personal information, please contact us first so that we have the opportunity to resolve your concern.

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18. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

The Halloween Store
1 Castle Street
Tonbridge
Kent
TN9 1BH
United Kingdom

Email: thehalloweenstoreuk@gmail.com
Telephone: 01732 353146

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